Terms of service

MoveGuild facilitates the introduction and dispatch only. All tax reporting, workers' compensation coverage, and wage payments remain the sole responsibility of the contracting member companies.

Labor is paid directly between member companies, usually in cash on the day of the job. MoveGuild does not employ, supervise, escrow, or pay any labor.

Each labor request (dispatch) carries a $5 facilitation fee, billed when the request is submitted. Each crew-day a provider makes available carries a $5 posting fee. Fees are non-refundable.

Rates are set between members. Market rate insight is guidance only, not a price guarantee.

Both sides confirm when a job is complete and rate each other. Ratings feed each company's Guild Score.

Either side may raise a Guild Pledge dispute on a completed job. MoveGuild staff review disputes in good faith; this is not insurance or a payment guarantee.

Membership is open to moving companies, crew and labor providers, and owner-operators who are actively working in the industry and can show it. Applications are reviewed by chapter staff. Membership may be affiliated with a van line, franchise or agency network — MoveGuild sits alongside those relationships, it does not replace them.

You must be at least 18, provide accurate information, and keep your credentials current. One account per person; you are responsible for activity under your login.

Verification means staff checked the documents a member supplied at the time they applied. It is not a warranty of insurance coverage, workmanship, safety record or financial condition. Do your own diligence before you hand over equipment, a shipment or a crew.

Members post equipment (VanX), crews and labor (CrewX), owner-operator profiles and hiring roles (DriveX), and warehouse capacity (Chapter Houses). Postings must be accurate, must describe assets and people you actually control, and must not be listed as available when they are not.

Any rental, booking, hire or haul agreed through MoveGuild is a contract between those members. MoveGuild is not a party to it, is not a broker or carrier, and does not guarantee performance, payment, condition of equipment or availability of crew.

Verified members may invite other operators. You may only invite people you actually know and who have given you permission to contact them by text. Buying, scraping or importing lists of numbers is prohibited, as is inviting the same person repeatedly.

If a recipient replies STOP, their number is blocked permanently. Misusing invitations is grounds for immediate removal. Full details are on the text message terms page.

Do not misrepresent your company, poach a member's customer through information you learned here, post false ratings, attempt to access other members' data, scrape the platform, or use MoveGuild to solicit unrelated products or services.

Ratings and Guild Score reflect real completed activity. Manipulating them — trading favourable reviews, running fake bookings — voids your standing.

Membership and postings are described in the app, including which features are free and which are paid, such as DriveX hiring access. Paid access is billed as stated at purchase and can be cancelled going forward.

You keep ownership of your company information, photos and postings, and you grant MoveGuild permission to display them to other members and, where you have made a posting public, on the public site.

You can close your account at any time. We may suspend or remove a member for false information, expired credentials, abuse of referrals, repeated failure to honour bookings, or conduct that puts other members at risk. Postings come down with the account; completed transaction records are retained.

The platform is provided as is. To the extent the law allows, MoveGuild is not liable for indirect or consequential losses, lost profits, damage to equipment, cargo claims or disputes between members. Nothing here limits liability that cannot be limited by law.

We may update these terms; the current version is always posted here and material changes are announced in the app. Questions go to support@moveguild.com.